We answer every email. Usually within a day, sometimes faster.
Questions, bug reports, refund requests, anything about Sip Vino — one address, a real person.
[email protected] →Fill the frame with the front label, get the light even, and avoid shooting through glass or a wine list. If a bottle still will not read, email us the photo and we will tell you why — it helps us improve the scanner.
Send us the photo →Your cellar is stored on your device. It is not uploaded, and deleting the app deletes it, so export or note anything you cannot recreate before you reinstall. Cloud sync is coming.
What we store →Tasting notes, star ratings and fair-price ranges are generated, and the app labels them when they are not checked against a retailer. Treat an estimate as a ballpark, not a quote.
Tell us one that was wrong →To cancel, open the App Store on your iPhone, tap your name → Subscriptions → Sip Vino → Cancel. Subscriptions are managed by Apple, not by us.
Apple's instructions →You can delete your account and its data from inside the app, or by emailing us. Your Sip account is shared across the Sip apps, so tell us if you want it removed from all of them or only from Sip Vino.
How to delete your account →Access, export, correction, or deletion of your personal data — email us and we will respond within 30 days.
Make a privacy request →Sip Vino is for people of legal drinking age. It is not medical advice. If you are worried about your drinking, SAMHSA's free, confidential helpline is 1-800-662-4357, 24/7.
SAMHSA National Helpline →